How Can We Help Today?
Whether you have a question about a pergola, gazebo, or outdoor kitchen, our team is ready to assist.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by a transit time of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to follow your delivery status. If you have not received tracking details within 3 business days, please contact us.
What is your return policy?
We offer 30-Day Returns. If your pergola, gazebo, or outdoor kitchen does not meet your expectations, please refer to our Return Policy page for complete details and instructions on how to start the process.
Can I exchange my order for a different model?
We are happy to help with exchanges within our 30-Day Returns window. Reach out to our team with your order number and the model you are interested in, and we will walk you through the steps.
What materials are your pergolas and gazebos made from?
Our structures are built from durable, weather-resistant materials designed to withstand the elements while maintaining their refined appearance season after season. Each product page details the specific materials used for that model.
How do I choose the right size for my outdoor space?
We recommend measuring your patio, deck, or garden area and comparing those dimensions to the specifications listed on each product page. If you need guidance, our team is available by phone or email to help you select the right fit.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment to You
Timely Responses
Our team replies to every inquiry within one business day so your project stays on track.
Secure and Private
Your personal information is protected with industry-standard encryption at every step.
Craftsmanship You Can Trust
Owned and operated by Prestige Pergola Co, every structure is designed with architectural detail and lasting durability in mind.
30-Day Returns
If your purchase does not meet your expectations, our return policy makes the process straightforward and fair.
